For quick support or queries, chat with us on WhatsApp anytime during business hours.
About My Order
How can I track my order?
For Mumbai, your order will be delivered on your chosen date between 10 am to 8 pm.
For outside Mumbai, we dispatch all orders as soon as possible after which our shipping partners take between 3-5 days for metro cities. Track your order here.
Can my order be scheduled to arrive on a specific date?
Yes, if your delivery address is within Mumbai. You can even order up to 6 weeks in advance. For All India shipping, we suggest placing your order at least a week before desired date.
What is the minimum order?
There is no minimum cart value to order, we happily fulfill all your cravings!
However, minimal shipping charges apply automatically for express orders within Mumbai and All India orders.
Can I make changes to my order?
Once an order is confirmed it cannot be changed. If you'd like to add products, please place a new order and drop us a line so we can ship them together!
Can I cancel my order?
Once an order is confirmed it cannot be cancelled as they are all perishable products. Please refer to our Cancellation Policy here.
Can I pick up my own order?
Yes, as long as it's within our shop timings.
Our stores are open everyday.
Byculla:
11 am to 8 pm (Weekdays)
11 am to 9 pm (Weekends)
Bandra:
11 am to 12 am (Sunday-Thursday)
11 am to 1 am (Friday & Saturday)
Where all do you deliver to?
From our website, we currently deliver within Mumbai, Thane, Navi Mumbai and to Delhi NCR, Bangalore, Hyderabad, Chennai, Kolkata & Pune!
You can also order through Swiggy & Zomato in Mumbai.
Order Feedback
I have not received my order yet
If you have not received your order as per below mentioned timelines, please call us at (+91) 91361 92636 between 10 am and 8 pm and we'll look into it right away.
Mumbai: On your chosen date
Outside Mumbai: Over 7 days since placing your order
My order items arrived damaged
We apologize for the experience.
Please share a picture of the damaged package on WhatsApp at (+91) 91361 92636 or email us at chat@bombaysweetshop.com so we can fix this for you.
There's an item missing from my order
Sorry about that! Please reach out to us on (+91) 91361 92636 (WhatsApp/call) so we can make this right.
What is your refund policy?
You can find our detailed Refund Policy here. If there was anything wrong with your order, please reach out to us via any of our customer channels and we'll look into it right away.
I have a menu suggestion
We love your enthusiasm! Please reach out to us & we'll pass your ideas to our Mithai Magicians!
Payment
My payment went through but I have not received any order confirmation yet
Please check your eWallet Summary / Bank statement, Promotions or Spam folder. If it's been more than a day since your order, please reach out to us at at (+91) 91361 92636 between 10 am to 8 pm or email us at chat@bombaysweetshop.com
My transaction failed but my card/account has been charged
Please share a screenshot of the payment at (+91) 91361 92636 or email us at chat@bombaysweetshop.com so we can fix this for you.
Can I pay COD?
We only fulfill prepaid orders at the moment but you can pay by cash at our outlets (Byculla & Bandra)
Product & Allergen Info
What is the shelf life of your products?
Since all our products are preservative-free, their shelf life differs, ranging from a day to 6 months. Please refer to the product pages and packaging instructions for each product's shelf life.
Some of our products need to be refrigerated as soon as you receive them, so please do look out for the storage instructions!
Do your products have any preservatives?
No, all our products are preservative-free.
Do your products contain any allergens?
Some of our products contain gluten, nuts, dairy and these labels are on the respective product page and packaging for your quick reference.
Please note all our products are made in the same facility which processes nuts and gluten.
Are your products eggless?
Yes! All our products are 100% eggless and are completely vegetarian.
Are your products Jain friendly?
Here's a list of our Jain Friendly products:
- Super Crunch Chikki
- Indian Cookies
- Coffee Rasgulla Tiramisu
- Gulab Jamun
- Sweet Shop Kesar Rasmalai
- Rasmalai Fruit Custard
- Puran Poli
- Mithai-Mighty Motichur Laddu, Nolen Gur & Coconut Kheer Kadam, Kaapi Paak & Badam Paak
- Cheat Sweets-Hazelnut Besan Barfi & Dark Chocolate & Coffee Barfi Box
If you have any specific dietary preferences, please reach out to us and we'll be happy to assist.
Do you have any sugar free options?
Our Cheat Sweets collection is refined-sugar free, made with jaggery, dates and coconut sugar.
I'm traveling and want to carry Bombay Sweet Shop products. What will travel well?
Hmmm, it's so hard to pick! Our Choco barks, Chikkis, Kachoris travel well for long stays and the rest of our collection does well if you're looking to gift within the week.
Do your products need to be refrigerated?
Most of our products need to be immediately refrigerated. Do look for storage information on the packaging.
You can bring our sweets to room temperature when you wish to consume them!
Collapsible content
Can I personalise my Shopify order?
Sure! Pick your favourite products and add a gift bag + note at checkout and we'll take care of the rest!
Can I personalise or customise my bulk order?
Absolutely! We are happy to customize for your special occasion, from the sleeve design to the goodies inside the hamper. Please fill up this Contact form or call our Mithai Hotline (+91 91361 92636) to explore this further.
I want to gift Bombay Sweet Shop hampers at my celebration / corporate event
We'd love to do that for you! Please fill up this Contact form or call our Mithai Hotline (+91 91361 92636) to explore this further.
We can also include exclusive goodies from our sister brands, The Bombay Canteen, O Pedro & Veronica's.
How will my bulk order be delivered?
For Mumbai deliveries we can deliver to individual addresses.
For outside Mumbai we can ship your full order to your preferred address (charged at shipping actuals) or you can arrange for your own pick up from our Mithai Shop in Byculla, Mumbai.
What's the minimum advance notice for bulk orders?
We'll need at least a week's advance notice to make magic happen for your event.
I want to send a gift hamper. Can you please remove the invoice from the bag?
Don't worry, we remove the invoice from all orders at the time of delivery!
Account & Store Info
Where are your stores located?
Our standalone stores are located in Byculla & Bandra(West), Mumbai. We also deliver across Mumbai through Swiggy & Zomato.
What are your store timings?
Our stores are open everyday.
Byculla:
11 am to 8 pm (Weekdays)
11 am to 9 pm (Weekends)
Bandra:
11 am to 12 am (Sunday-Thursday)
11 am to 1 am (Friday & Saturday)
These timings are subject to change during holidays and festivals, so do give us a call to check if you are coming our way.
Do you have parking at your store?
We have street parking around our store, subject to availability.